Business Automation
Removing manual steps from the operations you already run — integrations, internal tools and reporting that maintains itself.
We start by following the work as it is actually done rather than as the procedure describes it. The two are rarely the same, and the gap between them is where the hours go — the spreadsheet someone maintains by hand, the report assembled every Monday, the data re-typed between two systems that do not speak.
Each candidate step is costed against the time it consumes, so the order of work is decided on evidence rather than on which task is most irritating.
Automation is only worth having if it survives the person who commissioned it. Every engagement ends with operating documentation, transferred access, and a written note of what breaks if a connected system changes.
What you receive
- A written map of the process as it runs today, with the manual steps marked
- Working integrations and internal tooling deployed to your environment
- Reporting that updates without anyone assembling it by hand
- Operating documentation, so the result survives a change of staff
Engagement and fees
- Fixed fee for the audit
- Fixed fee per automated process, quoted after the audit
- Monthly retainer for an agreed capacity
How we work
Process mapping
We follow the work as it is actually done, not as the procedure describes it. The two are rarely the same, and the difference is where the time goes.
Prioritisation
Each candidate step is costed against the hours it consumes, so the sequence of work is decided on evidence rather than on enthusiasm.
Implementation
Built against the systems you already use, in increments that each leave the process in a working state.
Handover
Documentation and access transfer to you, together with what breaks if a connected system changes.